Bloomeeze guarantees FREE shipping on any orders that are $100+ to the lower 48 United States.
Anything below $100 is subject to a shipping fee calculated at checkout. We have a shipping rate of $6.95.
We are authorized dealers for all of our brands and we can guarantee fast and safe shipping.
If you have any questions or concerns regarding your product, feel free to email us at support@bloomeeze.com or give us a call at (800) 516-5107 and we will get back to you ASAP
More often then not, shipments/packages make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to support@bloomeeze.com within 48 hours of receipt to process your return/exchange.
Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), Bloomeeze cannot be held liable for any damages or missing pieces.
Upon Delivery: When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at (915) 256-9549 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.
Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). If there is any visible damage, please DO NOT refuse the shipment. Be sure to take images of the damaged packages and parts. Any missing or damaged parts will be provided to within the first 90 days. Be sure to sign the delivery bill as "RECEIVED DAMAGED."
If there is no visible external damage, please sign-for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.
Upon accepting your order, open and inspect your package for CONCEALED DAMAGE. You have 48 Hours to email us damage photos at support@bloomeeze.com. You may call us at (800) 516-5107 to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready. Thank you.
Returns & Refunds
(This policy varies based on each brand/supplier)
At Bloomeeze we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping & restocking fee. It's as simple as that.
All returns are subject to a 15% restocking fee based on the condition of the product upon completion of the return. (This restocking fee varies based on the brand)
Customers must reach out to Bloomeeze in order to arrange the return, and to obtain a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to make sure the item is in good working order and there are no signs of product damage). Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks depending on your payment method and/or your bank's policy.
Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories.
If a product exhibits visible signs of wear and use or is missing items, to the extent that Bloomeeze will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and a 15% restocking fee will be applied.
Refunds take up to 3 business days to be processed.
(Please note that items that are made-to-order, such as GFRC Concrete Products, are non-refundable)
If there are any questions about our refund and returns policy please contact us at support@bloomeeze.com or call us at (800) 516-5107.
Price Match Guarantee
If you are able to find an item that you're looking for at a local store/online retail that includes all shipping and fees. All you have to do is present to us the current ad or show us a photo, phone display or app, and we’ll match their price, guaranteed. Our price match policy only applies to the brands we carry on our website. Does not include installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. This cannot be combined with other discounts.
Our 100% Price Match Guarantee has the following Restrictions:
-Promotions such as rebates and buy one, get one free offers are not eligible
-We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
-The competitor must be an Authorized Retailer of the item you have purchased
-The Price Match Guarantee will be calculated based on item price, sales tax, shipping charges.
-Price Matches do not apply for exchange orders.
Give us a Call at (800) 516-5107 or email us at Support@Bloomeeze.com with the Price Match Information.
